Job Description

Department: Office of Financial Aid & Scholarships

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Range beginning $19.06/hr, adjusted based on qualifications

Work Schedule: Monday-Friday, 8a - 5p (occasional evening and weekend)

Export Compliance Requirement: No export control requirement.

Job Story

Are you ready to make a real difference in the lives of students? We're looking for an energetic and empathetic person to join our Student Impact Team—a role where you’ll do far more than process paperwork. You’ll be a guide, a problem-solver, and a cheerleader, helping students navigate financial aid, scholarships, loans, and their overall financial wellness.

This is your chance to step beyond the transactional and really connect with students. You'll dive deep into their concerns, uncover the core challenges they face, and offer solutions that empower them to succeed. Whether it's meeting with walk-ins, responding to emails, or working closely with Admissions, Registrar, OneStop, Student Success, CARE Team, your impact will be felt far and wide. In this role, we need someone motivated to become an expert in the area of financial aid—someone our students turn to for insight. Having drive to learn all that you can about financial aid and having confidence when providing this information is key to helping others realize all the options available to them. You'll think on your feet, gather information from those you’re meeting with, and always deliver the best guidance possible. If you're motivated to help students succeed, passionate about financial wellness, and excited to contribute to university-wide initiatives, this is the role for you.

Comfortable presenting to small and medium-sized groups? Even better. From hosting information sessions for students and families to brainstorming new outreach initiatives, we’ll love seeing the creative ideas you bring to enhance how we connect with our university community. Be more than an advisor—be a trusted resource, a motivator, and a key player in shaping the futures of our students. Apply today, and let’s help students achieve their dreams, one financial step at a time.

 

Job Summary

Provides financial aid counseling and education services to assist students and/or parents in the application process, delivery system, programs, and student award preparation, including, but not limited to federal, state, institutional, and private sources of financial aid.

Essential Functions

Provides information on aid application and awarding process; budgeting and financial literacy; and scholarship availability and eligibility requirements. Interprets financial aid rules and processes. Ensures compliance with federal Higher Education Opportunity Act (HEOA) as well as other federal, state, institutional and private financial aid regulations and policies. Resolves financial aid related questions and escalations related to all federal, state and institutional aid programs. Assists with general financial aid questions and processes as needed. Provides communication and outreach to participants. May coordinate and schedule presentations and workshops, develop marketing materials and financial aid forms and/or manage social media messaging. Promotes department visibility and/or assists with events to support student engagement, retention, and recruitment. May focus on special student populations. Conducts financial aid workshops and outreach. Assists in the development and presentation of financial aid information to high schools, various on-campus and off-campus groups and organizations. Provides oversight for student assistants and serves as a staff resource on complex financial aid advising questions.

Job Duties

• Advising and Counseling: Provide one-on-one financial aid counseling to students and their families. Explain financial aid programs, eligibility requirements, application processes, and award procedures. Appropriate customer service response times to those requesting information and accuracy in what is being provided.
• Application Assistance: Assist students in completing financial aid forms, including FAFSA, scholarships, and loan applications. Ensure accuracy and timeliness in submissions.
• Student Support: Address and resolve financial aid-related concerns and issues. Advocate for students and provide guidance on financial management and budgeting.
• Collaboration: Work closely with other departments, including Admissions, to ensure seamless support for students. Participate in outreach activities and workshops to promote financial aid awareness.
• Compliance and Documentation: Maintain up-to-date knowledge of federal, state, and institutional financial aid regulations. Ensure compliance and accurate documentation of all financial aid activities. Collaborate with Admissions, Registrar, OneStop, Student Success, CARE Team and other relevant departments to provide integrated support services. Attend cross-departmental meetings to discuss policy updates, procedural changes, and improve service delivery.

Required Education and Experience:

• Bachelor's degree in any field
• One (1) year of experience in financial aid or related field

Required License/Certifications/Training:

None

Knowledge, Skills and Abilities:

• Understanding of federal, state, and institutional financial aid regulations, policies, and procedures.
• Strong interpersonal and communication skills.
• Effective problem-solving skills to address and resolve financial aid-related issues.
  Capable delivering captivating presentations on financial aid topics, tailored to diverse audiences, ensuring clarity and engagement.
• Handle sensitive and confidential information with discretion.
• Ability to work collaboratively within a team and across departments to support students effectively.

Preferred Qualifications:

• Bilingual Spanish speakers

Additional Information:

Applicants must meet the requirement of being a "U. S. Citizen" or Permanent Residence because the position requires access to information, a federal government database.

Physical Requirements:

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.

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