Location: Syracuse, NY Category: CSEA Posted On: Tue Sep 24 2024 Job Description:

This position is part of the centralized team within Student Central, focused on delivering a student-centered approach to quality service. The goal is to create an exceptional, seamless experience that supports student success and institutional objectives, including recruitment, retention, and graduation. The role involves cross-training to provide front-line support for a wide range of constituents/prospective, current, and former students, alumni, parents/families, and other members of the campus community. This includes assisting in areas such as Admissions, Registrar, Financial Aid and Scholarships, and the Student Accounts Office.

MAJOR RESPONSIBILITIES
Manage a wide range of inquiries, assist with transactions, and act as the initial point of contact for students.
Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support.
Assist students on a one-to-one basis completing financial aid applications (FAFSA, TAP, Excelsior) and supplemental forms.
Executes financial transactions as necessary and answers any inquiries relating to student accounts.
Assists students with Web Access functions such as signing on, using email, searching, checking their financial information, and checking their grades and schedule to facilitate student self-service.
Facilitates outgoing calls as needed to support students, i.e., verifies incorrect address returns, program/term, and follows-up on calls, student reminders, missing admissions requirements, registration, and recruitment, etc.
Performs assigned Colleague, web-based and other software processes as assigned in order to enter and obtain student data to answer questions accurately and directly and perform Enrollment Services functions.
Performs other related duties as assigned to facilitate an effective, efficient student-centered service environment.

Job Requirements:
MINIMUM QUALIFICATIONS

High School Diploma.
Two years' work experience where an essential function involved working with people and delivering customer/student service.

PREFERRED QUALIFICATIONS

Associate's degree.
College experience.
Customer service experience.
Experience working with diverse populations.

KNOWLEDGE, SKILLS AND ABILITIES

Willingness to work a flexible schedule and extended hours during peak periods and at other points throughout the semester as necessary.
Ability to learn and adapt to changing policies and procedures.
Strong problem-solving skills.
Proven dependability, flexibility, attention to detail, and the ability to adapt quickly to changing priorities in a fast-paced environment working as either a member of a diverse team or individually.

Additional Information:
This is a CSEA Grade 6, Step A position (full-time, benefits eligible, non-tested).
Salary Rate: $43,972