• Create and execute best-in-class Total Rewards and People Operations strategies to enhance ESSC’s associate satisfaction and retention. Visibility and reputation as an employer of choice.
• Lead and manage the workforce planning process and end-to-end talent associate workflows to support short-term service line initiatives and longer-term strategic growth initiatives.
• Architect and implement a Total Rewards strategy by working with various partners, internal teams of subject matter experts that supports our culture of accessibility, diversity and, belonging.
• Leads executive compensation review and Provides suggestions to create executive compensation to retain and attract talent.
• Ensures policies and procedures are developed, administered and communicated effectively and are in compliance with government regulations, comply with ethics, support ESSC’s core values and supports our accessibility, diversity, and belonging culture. Manages and maintains all associate policies and procedures including associate handbook.
• Ensures service excellence in the delivery of functional services to users throughout the organization.
• Fosters positive relationships with People Services team, associates, service line leaders to influence the use of Workday, replacing paper-based and multi-systems.
• Create and execute an excellent associate experience to include transparency and promotes our accessibility, diversity, and belonging culture.
• Continuously learning about new potential tools, resources and best practices to create a best-in class Total Rewards and People Operations services.
• Collaborates and builds relationships with service line leaders and senior leadership team members to provide strategy and support for an associate-centric experience. Gains buy-in on new or improved processes and/or programs.
• Thought leader in best practices in total compensation, benefits, Workday, associate records, policies and procedures.
• Negotiates and manages cost-effective contracts with service providers and measures the effectiveness on a regular basis. Implement process improvements to support our service excellence philosophy.
• Champion of technology, internally and externally, to keep up to date of systems and improvements
• Establish and implement metrics to measure effectiveness including: associate satisfaction, manager satisfaction. Creates a dashboard for a regular cadence for reporting on effectiveness. Identifies areas for process improvement and creates plans to impact results.
• Collaborates across the People Services team to assess, create and implement innovative solutions for a variety of core associate services to foster an environment of open communications. Lead process improvements across People Services, ensuring all associates are aware of how their work fits within the overall plans.
• Oversees benchmarking studies, competitive analysis, and development of recommendations to enhance associate total rewards plans.
• Special projects, assists with annual budget, key contract negotiations, and ensures allocation of funds, tracking, and analysis of monthly accounting reports.

EDUCATION:

• Bachelor’s Degree or equivalent required, Master’s degree or equivalent experience
• Certification in specialty areas

EXPERIENCE:

• 10 years leadership experience in compensation, benefits, HRIS, HR

KNOWLEDGE, SKILLS, ABILITIES:

• Focus on associate experience to be an employer of choice
• Multiple-business units with associates spread out throughout locations
• Advocate in supporting organization culture, values and commitment to accessibility, diversity, and inclusion
• Non-profit and for profit experience to understand associate and business implications
• Understanding of multiple government regulations based upon service Examples: Department of Disability Services, Residential Care
• Demonstrated track record of success creating and implementing Total Rewards programs and Workday
• Goal and metric oriented to deliver the best results for associates
• Entrepreneurial drive, results oriented and agility, combines with demonstrated ability to achieve results in a complex, multi-site fast-paced environment
• Excellent communication and interpersonal skills with proven success managing multiple internal stakeholder relationships and diverse recruiting needs (cross-group collaboration)
• Passion for ESSC’s mission